Automate Your Instagram DMs with AI
Never miss a customer message. AI-powered DM replies from your knowledge base, smart follow-ups, lead scoring, WhatsApp redirection, and human handover — all on autopilot.
@yourbusiness
Responding with AI
Hi! Can I get information about product prices?
14:30
Hello! 👋 Of course! Which product group are you interested in? I can give you detailed information.
14:30
I'm interested in skincare sets
14:31
Great choice! Our skincare sets start at $29. Our most popular Premium Set is currently 20% off! 🎉
14:31
Why SmartDM.ai?
Take your Instagram customer service to the next level with the latest AI technologies.
RAG Technology
Generates the most accurate responses by searching your knowledge base semantically. Minimal hallucination risk.
Lightning Fast Response
Respond to your customers within seconds. No waiting time, maximum customer satisfaction.
Security Modes
AUTO, SAFE, and OFF modes give you control. Sends fallback message when uncertain.
Confidence Score
Calculates confidence score for each response. Enables human intervention for low-score responses.
Natural Conversation
Creates natural, friendly responses that match your brand with Claude AI.
24/7 Active
Instant response to all customer messages day and night. Never takes a day off.
Easy Setup
Connect your Instagram account, add your knowledge base via URL, file, or text. No coding required.
Continuous Learning
Add new content anytime — import from your website, upload files, or paste text. AI learns and applies instantly.
Lead Scoring
Automatically scores each customer 0-100 based on engagement. Focus on the hottest leads first.
Smart Follow-ups
Sends automated follow-up messages at the right time. Configurable intervals and working hours.
WhatsApp Redirect
Automatically redirects interested customers to WhatsApp for faster, more personal communication.
Human Handover
Seamlessly transfers conversations to human agents when needed. Keyword-based or manual escalation.
Get Started in 4 Steps
No complex setup, no coding required. Switch to AI-powered customer service in minutes.
Connect Your Instagram Account
Securely connect your Instagram Business or Creator account with SmartDM.ai. Your data is safe with Meta-approved integration.
Upload Your Knowledge Base
Upload product information, FAQs, price lists, and more. Import from website URL, upload PDF/TXT files, or paste text directly. AI learns from this information.
Select AI Response Mode
Choose from AUTO (fully automatic), SAFE (fallback on low confidence), or OFF (log only) modes. Change anytime.
Let Automatic Responses Begin
Now for every incoming DM, AI finds and sends the most appropriate response from your knowledge base. Relax, let SmartDM work.
Plans for Every Budget
Choose the most suitable plan for your business needs. All plans include 14-day free trial.
Starter
For small businesses and individual users
- 1 Instagram account
- 2,000 messages/month
- 25 MB knowledge base
- All response modes
- Lead scoring & tracking
- Smart follow-ups
- Human agent handover
- Multi-language support
- Working hours config
- Custom prompt settings
- Basic analytics
- Email support
Professional
For growing businesses and e-commerce brands
- 3 Instagram accounts
- 10,000 messages/month
- 100 MB knowledge base
- All response modes
- Lead scoring & tracking
- Smart follow-ups
- WhatsApp redirection
- Human agent handover
- Multi-language support
- Working hours config
- Custom prompt settings
- Advanced analytics
- API access
- Priority support
Enterprise
For large brands and agencies
- Unlimited accounts
- Unlimited messages
- Unlimited knowledge base
- White-label option
- 24/7 priority support
- Custom integrations
- SLA guarantee
- Dedicated account manager
All prices exclude VAT. 2 months free with annual payment.
Get Started Free Today
Automate your Instagram DMs with SmartDM.ai in minutes. Try free for 14 days, no credit card required.