Answer Every Instagram Message Your Customers Send
Never miss a customer message. A shared inbox for the Instagram DMs your business already receives — AI-drafted replies from your own knowledge base, priority ranking, follow-ups inside open conversations, WhatsApp handoff and instant handover to a human.
@yourbusiness
Responding with AI
Hi! Can I get information about product prices?
14:30
Hello! 👋 Of course! Which product group are you interested in? I can give you detailed information.
14:30
I'm interested in skincare sets
14:31
Great choice! Our skincare sets start at $29. Our most popular Premium Set is currently 20% off! 🎉
14:31
Why SmartDM.ai?
Take your Instagram customer service to the next level with the latest AI technologies.
RAG Technology
Generates the most accurate responses by searching your knowledge base semantically. Minimal hallucination risk.
Lightning Fast Response
Respond to your customers within seconds. No waiting time, maximum customer satisfaction.
Security Modes
AUTO, SAFE, and OFF modes give you control. Sends fallback message when uncertain.
Confidence Score
Calculates confidence score for each response. Enables human intervention for low-score responses.
Natural Conversation
Creates natural, friendly responses that match your brand with Claude AI.
24/7 Active
Instant response to all customer messages day and night. Never takes a day off.
Easy Setup
Connect your Instagram account, add your knowledge base via URL, file, or text. No coding required.
Continuous Learning
Add new content anytime — import from your website, upload files, or paste text. AI learns and applies instantly.
Priority Inbox
Ranks open conversations 0-100 so the most urgent customer question is answered first.
Follow-ups in Open Conversations
Sends a follow-up only inside a conversation the customer already started, within Meta's 24-hour window. Configurable intervals and working hours.
WhatsApp Handoff
Moves the conversation to WhatsApp when the customer needs a faster, more personal channel.
Human Handover
Seamlessly transfers conversations to human agents when needed. Keyword-based or manual escalation.
Get Started in 4 Steps
No complex setup, no coding required. Switch to AI-powered customer service in minutes.
Connect Your Instagram Account
Securely connect your Instagram Business or Creator account with SmartDM.ai. Your data is safe with Meta-approved integration.
Upload Your Knowledge Base
Upload product information, FAQs, price lists, and more. Import from website URL, upload PDF/TXT files, or paste text directly. AI learns from this information.
Select AI Response Mode
Choose AUTO (replies are sent for you), SAFE (hands over to a human when confidence is low), or OFF (logs only, nothing is sent). Change anytime.
Your Inbox Starts Replying
For every incoming DM, the AI finds the best answer in your knowledge base and replies. You can step into any conversation whenever you want.
Get Started Free Today
Set up your Instagram inbox with SmartDM.ai in minutes. Try free for 14 days, no credit card required.