Privacy Policy

1. Introduction

SmartDM.ai ("we", "our", or "us"), operated by Mobixo AI, operates an AI-powered Instagram Direct Message auto-reply service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

2.1 Instagram Data

When you connect your Instagram Business or Creator account, we may access:

• Direct messages sent to your Instagram account
• Basic profile information (username, profile picture)
• Instagram account ID

2.2 Business Information

We collect information you provide when setting up your account:

• Company name and contact information
• Knowledge base content (FAQs, product information, etc.)
• Custom reply settings and preferences

2.3 Usage Data

We automatically collect:

• Message logs and conversation history
• AI response accuracy metrics
• Service usage statistics

3. How We Use Your Information

We use the collected information to:

• Provide automated DM responses using RAG (Retrieval-Augmented Generation) technology
• Improve our AI model's accuracy and relevance
• Maintain and optimize our service performance
• Communicate with you about service updates
• Comply with legal obligations

4. Data Storage and Security

Your data is stored securely using industry-standard encryption. We use Supabase (PostgreSQL) for data storage with the following security measures:

• Encryption at rest and in transit (TLS 1.3)
• Row-level security policies
• Regular security audits
• Access controls and authentication

5. Data Sharing

We do not sell your personal data. We may share data with:

• Service Providers: Third-party services that help us operate (OpenAI for AI processing, Supabase for storage)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Message logs are retained for 90 days by default. You may request deletion of your data at any time.

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data
• Export your data
• Withdraw consent for data processing
• Disconnect your Instagram account at any time

8. Instagram Platform Policy

Our use of Instagram data is governed by Meta's Platform Terms and Instagram's Terms of Use. We only access data necessary to provide our service and comply with all Meta platform policies.

9. Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: support@mobixo.ai
• Address: Yalı Mah. Çiçekdağı Sokak Temur Apt. No:3/4, Maltepe, İstanbul, Turkey

12. Data Deletion

To request deletion of your data, please email us at support@mobixo.ai with the subject "Data Deletion Request". We will process your request within 30 days.